WARRANTY POLICY
- For Defective, Damaged, or Incorrect Items
- Should you receive an item that is defective (e.g., scratched silver or stones), the wrong size, or if an item is missing from your order, please contact us within 2 days from the date of delivery (as confirmed by tracking information).Â
- For eligible claims, we will cover all two-way shipping fees for the exchange.
- For Sizing Adjustments
- We offer a complimentary service to adjust the size of your item (wider or tighter). For this service, the customer is responsible for all two-way shipping fees.
Please Note: We do not accept returns for refunds.
Thank you for reading this post, don't forget to subscribe!Conditions for Exchange & Service
To be eligible, the product must meet the following conditions:
- The item must be in its original, unworn, and unused condition.
- The item must be free of any dents, scratches, or other damage.
- All original packaging, including the box and any accompanying accessories, must be included.
RETURN & EXCHANGE POLICY
Conditions for Exchange & Service
To be eligible, the product must meet the following conditions:
- The item must be in its original, unworn, and unused condition.
- The item must be free of any dents, scratches, or other damage.
- All original packaging, including the box and any accompanying accessories, must be included.
In case of errors such as scratches on silver/stones, wrong size delivery, or missing items:
- Please contact the shop within 2 days of receiving the product (based on the shipping information).
- Shipping will be completely free of charge.
In case of a size change (adjusting wider or tighter):
- The size adjustment service is free of charge.
- The customer is responsible for the two-way shipping fee.
Returns are not accepted.
* Product Conditions:
- The product must be intact and unused.
- The product must not be dented, scratched, or damaged.
- The full box and accompanying accessories must be included.
EXCHANGE & WARRANTY PROCESS​
Step 1: Contact us: To request an exchange, please message Yin through our official channels such as Facebook, Instagram, or Shopee.
Step 2: Verify the product: Please provide a video or photos of the product so we can check if it is eligible for an exchange.
Step 3: Ship the item: Once confirmed, please pack the item securely, including the original box and all accessories. Send it to the following address:
- Recipient: Yin Silver Jewelry
- Phone: +84 858 867 503
Address: 7/16/4 Linh Dong, Linh Dong Ward, Thu Duc District, Thu Duc City.
SHIPPING POLICY
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PRIVACY POLICY
Information We Collect
When you place an order or create an account, we collect:
- Full name, phone number, delivery address, email
- Order details (products purchased, order value)
- Payment information processed through our third-party payment gateway (VNPay/MoMo) — YIN Silver Jewelry does not store your card or bank account details on our systems
How We Use Your Information
- Processing and delivering your order
- Contacting you to confirm orders and provide customer support
- Sending updates on promotions and new collections (only if you’ve opted in)
- Improving our service and shopping experience
Sharing Information with Third Parties
We do not sell, trade, or rent your personal information. Information is only shared with:
- Our shipping carrier (to deliver your order)
- Our payment gateway (to process transactions)
- Authorities, when legally required
Data Security
Our website uses a secure HTTPS/SSL connection to encrypt data during transmission. We apply reasonable technical and organizational measures to protect your information from unauthorized access.
Your Rights
You may request to view, update, or delete your personal information at any time by contacting us via [email/Zalo/hotline].
Policy Updates
This policy may be updated from time to time. Any changes will be posted on this page.
TERMS OF USE
By accessing and using yinsilverjewelry.com, you agree to the following terms.
Content Ownership
All content on this website (images, text, logo, product designs) is the property of YIN Silver Jewelry. Reproduction or commercial use without written permission is strictly prohibited.
Product Information & Pricing
- We make every effort to ensure product information, images, and prices are accurate. However, actual colors may vary slightly due to lighting and screen display.
- Prices are subject to change without prior notice; the price applied is the one at the time your order is confirmed.
- In case of a pricing or listing error, YIN Silver Jewelry reserves the right to contact you to reconfirm or cancel the affected order.
User Accounts
You are responsible for keeping your account login information secure and for all activity under your account.
Limitation of Liability
YIN Silver Jewelry is not liable for damages arising from:
- Technical issues beyond our control (connection loss, third-party system errors)
- Product misuse or failure to follow care instructions
Changes to These Terms
YIN Silver Jewelry may update these Terms of Use at any time. The latest version will always be posted on this website.
Contact
For questions about these Terms of Use, please contact us via [email/Zalo/hotline].
YIN SILVER JEWELRY IS A FASHION JEWELRY BRAND FEATURING STERLING SILVER AND NATURAL GEMSTONES, DESIGNED AND HANDCRAFTED IN VIETNAM
POP UP STORE AT 72 STREET #4, THAO DIEN WARD, THU DUC, VIETNAM (+84) 858867503
